Plants that are still in good condition may be returned to Chalet within 14 days of purchasing for a full refund.Â
Our planting service comes with a one year warranty, see a breakdown of our warranty below...
If you decide to plant it yourself, and the plant dies within a year, our warranty will cover 50% of the original price in the form of a plant replacement. If Chalet plants the tree or shrub for you, then we will cover 100% of the price paid in the form of plant replacement as well as planting at no additional cost.
If a tree or shrub purchased from Chalet dies within a year of planting, you are eligible to receive:
If planted by yourself: 50% of the plant's purchase amount in the form of plant replacement.
If planted by Chalet: 100% of the plant's purchase amount in the form of plant replacement, along with free replanting.
The warranty pertains to a one-time replacement and requires proof of purchase issued by Chalet.
This fee is a deposit for planting services. You will receive an email to book a consultation with a planting expert.
Our planting service now includes essential elements such as Bio-tone, soil amendments, top dressing, and FREE delivery as well as our standard 1 year replacement guarantee.
Chalet Quality Guranteed
Each plant is carefully selected by our horticultural experts to ensure top quality, health, and beauty—bringing the best of nature to your home
Local Delivery
Our local delivery service brings plants right to your doorstep, with expert care to ensure they arrive healthy and thriving.
Need Help?
You can make an appointment with our plant specialist for your next visit to our store, or email us.
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