We want you to be completely satisfied with your purchase and confident in your gardening experience. Plants in healthy condition may be returned within 14 days of purchase for a full refund. Non-plant items may also be returned within 14 days if unused and in original packaging. A receipt is required.
Please Note:Â Images on our website or tags may show plants at full maturity or in bloom. Actual plants may vary in size, maturity, and seasonal appearance at time of purchase.
At Chalet, we take pride in providing high-quality, healthy plants that are ready to thrive in your landscape. That’s why we offer a One-Year Guarantee on all eligible trees and shrubs.
What’s Covered
If Chalet planted the tree or shrub: You’ll receive a 100% replacement at no cost, including free replanting, with a plant of equal value, valid for one-time use.
If you planted it yourself: You’ll receive a 50% replacement credit toward a new plant, valid for one-time use.
What’s Not Covered
Annuals, perennials, houseplants, tropicals, and seasonal patio plants
Plants installed in containers and not planted directly in the ground
Clearance items or special-order plants
Damage due to weather, animals, neglect, improper planting, or site conditions
Replacement plants - warranty covers original purchases only
