All

Delivery
We deliver products within a zone around the Chicagoland.

Delivery zone includes the North Shore Suburbs North up to Winthrop Harbor and Wauconda; North Side of Chicago to downtown and Southwest to Oak Park. See here for a list of zip codes and full details on our delivery services.

No-contact Curbside Pickup 
We offer free in-store pickup at our retail store at 3132 Lake Avenue in Wilmette, IL. You will receive an email when your order is ready for pickup within 3-5 days. Once you receive this email, please pick up the items within 72 hours.

  
Returns 
Returns accepted within 14 days by replying directly to our order confirmation email. Refunds issued only in original form of payment.

Delivery
We deliver products within a zone around the Chicagoland.

Delivery zone includes the North Shore Suburbs North up to Winthrop Harbor and Wauconda; North Side of Chicago to downtown and Southwest to Oak Park. See here for a list of zip codes and full details on our delivery services.

No-contact Curbside Pickup 
We offer free in-store pickup at our retail store at 3132 Lake Avenue in Wilmette, IL. You will receive an email when your order is ready for pickup within 3-5 days. Once you receive this email, please pick up the items within 72 hours.

  
Returns 
Returns accepted within 14 days by replying directly to our order confirmation email. Refunds issued only in original form of payment.

Delivery
We deliver products within a zone around the Chicagoland.

Delivery zone includes the North Shore Suburbs North up to Winthrop Harbor and Wauconda; North Side of Chicago to downtown and Southwest to Oak Park. See here for a list of zip codes and full details on our delivery services.

No-contact Curbside Pickup 
We offer free in-store pickup at our retail store at 3132 Lake Avenue in Wilmette, IL. You will receive an email when your order is ready for pickup within 3-5 days. Once you receive this email, please pick up the items within 72 hours.

  
Returns 
Returns accepted within 14 days by replying directly to our order confirmation email. Refunds issued only in original form of payment.

Delivery
We deliver products within a zone around the Chicagoland.

Delivery zone includes the North Shore Suburbs North up to Winthrop Harbor and Wauconda; North Side of Chicago to downtown and Southwest to Oak Park. See here for a list of zip codes and full details on our delivery services.

No-contact Curbside Pickup 
We offer free in-store pickup at our retail store at 3132 Lake Avenue in Wilmette, IL. You will receive an email when your order is ready for pickup within 3-5 days. Once you receive this email, please pick up the items within 72 hours.

  
Returns 
Returns accepted within 14 days by replying directly to our order confirmation email. Refunds issued only in original form of payment.

Delivery
We deliver products within a zone around the Chicagoland.

Delivery zone includes the North Shore Suburbs North up to Winthrop Harbor and Wauconda; North Side of Chicago to downtown and Southwest to Oak Park. See here for a list of zip codes and full details on our delivery services.

No-contact Curbside Pickup 
We offer free in-store pickup at our retail store at 3132 Lake Avenue in Wilmette, IL. You will receive an email when your order is ready for pickup within 3-5 days. Once you receive this email, please pick up the items within 72 hours.

  
Returns 
Returns accepted within 14 days by replying directly to our order confirmation email. Refunds issued only in original form of payment.

Delivery
We deliver products within a zone around the Chicagoland.

Delivery zone includes the North Shore Suburbs North up to Winthrop Harbor and Wauconda; North Side of Chicago to downtown and Southwest to Oak Park. See here for a list of zip codes and full details on our delivery services.

No-contact Curbside Pickup 
We offer free in-store pickup at our retail store at 3132 Lake Avenue in Wilmette, IL. You will receive an email when your order is ready for pickup within 3-5 days. Once you receive this email, please pick up the items within 72 hours.

  
Returns 
Returns accepted within 14 days by replying directly to our order confirmation email. Refunds issued only in original form of payment.

Delivery
We deliver products within a zone around the Chicagoland.

Delivery zone includes the North Shore Suburbs North up to Winthrop Harbor and Wauconda; North Side of Chicago to downtown and Southwest to Oak Park. See here for a list of zip codes and full details on our delivery services.

No-contact Curbside Pickup 
We offer free in-store pickup at our retail store at 3132 Lake Avenue in Wilmette, IL. You will receive an email when your order is ready for pickup within 3-5 days. Once you receive this email, please pick up the items within 72 hours.

  
Returns 
Returns accepted within 14 days by replying directly to our order confirmation email. Refunds issued only in original form of payment.

Delivery
We deliver products within a zone around the Chicagoland.

Delivery zone includes the North Shore Suburbs North up to Winthrop Harbor and Wauconda; North Side of Chicago to downtown and Southwest to Oak Park. See here for a list of zip codes and full details on our delivery services.

No-contact Curbside Pickup 
We offer free in-store pickup at our retail store at 3132 Lake Avenue in Wilmette, IL. You will receive an email when your order is ready for pickup within 3-5 days. Once you receive this email, please pick up the items within 72 hours.

  
Returns 
Returns accepted within 14 days by replying directly to our order confirmation email. Refunds issued only in original form of payment.

Delivery
We deliver products within a zone around the Chicagoland.

Delivery zone includes the North Shore Suburbs North up to Winthrop Harbor and Wauconda; North Side of Chicago to downtown and Southwest to Oak Park. See here for a list of zip codes and full details on our delivery services.

No-contact Curbside Pickup 
We offer free in-store pickup at our retail store at 3132 Lake Avenue in Wilmette, IL. You will receive an email when your order is ready for pickup within 3-5 days. Once you receive this email, please pick up the items within 72 hours.

  
Returns 
Returns accepted within 14 days by replying directly to our order confirmation email. Refunds issued only in original form of payment.

Delivery
We deliver products within a zone around the Chicagoland.

Delivery zone includes the North Shore Suburbs North up to Winthrop Harbor and Wauconda; North Side of Chicago to downtown and Southwest to Oak Park. See here for a list of zip codes and full details on our delivery services.

No-contact Curbside Pickup 
We offer free in-store pickup at our retail store at 3132 Lake Avenue in Wilmette, IL. You will receive an email when your order is ready for pickup within 3-5 days. Once you receive this email, please pick up the items within 72 hours.

  
Returns 
Returns accepted within 14 days by replying directly to our order confirmation email. Refunds issued only in original form of payment.

Delivery

• Hand-delivered by Chalet or one of our partner delivery services. Delivery zone includes the North Shore Suburbs North up to Winthrop Harbor and Wauconda; North Side of Chicago to downtown and Southwest to Oak Park. For more details, click here.

• For more details on our delivery services, click here.

Free In-Store Pickup

We offer free in-store pickup at our retail store at 3132 Lake Avenue in Wilmette, IL. Orders usually take about 4 hours to prepare. You will receive an email when your order is ready for pickup. Once you receive this email please pick up the items within 72 hours.

Returns

Returns accepted within 14 days by replying directly to our order confirmation email. Refunds issued only in original form of payment.

Delivery
We deliver products within a zone around the Chicagoland.

Delivery zone includes the North Shore Suburbs North up to Winthrop Harbor and Wauconda; North Side of Chicago to downtown and Southwest to Oak Park. See here for a list of zip codes and full details on our delivery services.

No-contact Curbside Pickup 
We offer free in-store pickup at our retail store at 3132 Lake Avenue in Wilmette, IL. You will receive an email when your order is ready for pickup within 3-5 days. Once you receive this email, please pick up the items within 72 hours.

  
Returns 
Returns accepted within 14 days by replying directly to our order confirmation email. Refunds issued only in original form of payment.

Delivery
We deliver products within a zone around the Chicagoland.

Delivery zone includes the North Shore Suburbs North up to Winthrop Harbor and Wauconda; North Side of Chicago to downtown and Southwest to Oak Park. See here for a list of zip codes and full details on our delivery services.

No-contact Curbside Pickup 
We offer free in-store pickup at our retail store at 3132 Lake Avenue in Wilmette, IL. You will receive an email when your order is ready for pickup within 3-5 days. Once you receive this email, please pick up the items within 72 hours.

  
Returns 
Returns accepted within 14 days by replying directly to our order confirmation email. Refunds issued only in original form of payment.

Delivery
We deliver products within a zone around the Chicagoland.

Delivery zone includes the North Shore Suburbs North up to Winthrop Harbor and Wauconda; North Side of Chicago to downtown and Southwest to Oak Park. See here for a list of zip codes and full details on our delivery services.

No-contact Curbside Pickup 
We offer free in-store pickup at our retail store at 3132 Lake Avenue in Wilmette, IL. You will receive an email when your order is ready for pickup within 3-5 days. Once you receive this email, please pick up the items within 72 hours.

  
Returns 
Returns accepted within 14 days by replying directly to our order confirmation email. Refunds issued only in original form of payment.

Delivery
We deliver products within a zone around the Chicagoland.

Delivery zone includes the North Shore Suburbs North up to Winthrop Harbor and Wauconda; North Side of Chicago to downtown and Southwest to Oak Park. See here for a list of zip codes and full details on our delivery services.

No-contact Curbside Pickup 
We offer free in-store pickup at our retail store at 3132 Lake Avenue in Wilmette, IL. You will receive an email when your order is ready for pickup within 3-5 days. Once you receive this email, please pick up the items within 72 hours.

  
Returns 
Returns accepted within 14 days by replying directly to our order confirmation email. Refunds issued only in original form of payment.

Delivery
We deliver products within a zone around the Chicagoland.

Delivery zone includes the North Shore Suburbs North up to Winthrop Harbor and Wauconda; North Side of Chicago to downtown and Southwest to Oak Park. See here for a list of zip codes and full details on our delivery services.

No-contact Curbside Pickup 
We offer free in-store pickup at our retail store at 3132 Lake Avenue in Wilmette, IL. You will receive an email when your order is ready for pickup within 3-5 days. Once you receive this email, please pick up the items within 72 hours.

  
Returns 
Returns accepted within 14 days by replying directly to our order confirmation email. Refunds issued only in original form of payment.

Delivery
We deliver products within a zone around the Chicagoland.

Delivery zone includes the North Shore Suburbs North up to Winthrop Harbor and Wauconda; North Side of Chicago to downtown and Southwest to Oak Park. See here for a list of zip codes and full details on our delivery services.

No-contact Curbside Pickup 
We offer free in-store pickup at our retail store at 3132 Lake Avenue in Wilmette, IL. You will receive an email when your order is ready for pickup within 3-5 days. Once you receive this email, please pick up the items within 72 hours.

  
Returns 
Returns accepted within 14 days by replying directly to our order confirmation email. Refunds issued only in original form of payment.

Delivery
We deliver products within a zone around the Chicagoland.

Delivery zone includes the North Shore Suburbs North up to Winthrop Harbor and Wauconda; North Side of Chicago to downtown and Southwest to Oak Park. See here for a list of zip codes and full details on our delivery services.

No-contact Curbside Pickup 
We offer free in-store pickup at our retail store at 3132 Lake Avenue in Wilmette, IL. You will receive an email when your order is ready for pickup within 3-5 days. Once you receive this email, please pick up the items within 72 hours.

  
Returns 
Returns accepted within 14 days by replying directly to our order confirmation email. Refunds issued only in original form of payment.

Delivery
We deliver products within a zone around the Chicagoland.

Delivery zone includes the North Shore Suburbs North up to Winthrop Harbor and Wauconda; North Side of Chicago to downtown and Southwest to Oak Park. See here for a list of zip codes and full details on our delivery services.

No-contact Curbside Pickup 
We offer free in-store pickup at our retail store at 3132 Lake Avenue in Wilmette, IL. You will receive an email when your order is ready for pickup within 3-5 days. Once you receive this email, please pick up the items within 72 hours.

  
Returns 
Returns accepted within 14 days by replying directly to our order confirmation email. Refunds issued only in original form of payment.

Delivery
We deliver products within a zone around the Chicagoland.

Delivery zone includes the North Shore Suburbs North up to Winthrop Harbor and Wauconda; North Side of Chicago to downtown and Southwest to Oak Park. See here for a list of zip codes and full details on our delivery services.

No-contact Curbside Pickup 
We offer free in-store pickup at our retail store at 3132 Lake Avenue in Wilmette, IL. You will receive an email when your order is ready for pickup within 3-5 days. Once you receive this email, please pick up the items within 72 hours.

  
Returns 
Returns accepted within 14 days by replying directly to our order confirmation email. Refunds issued only in original form of payment.

Delivery
We deliver products within a zone around the Chicagoland.

Delivery zone includes the North Shore Suburbs North up to Winthrop Harbor and Wauconda; North Side of Chicago to downtown and Southwest to Oak Park. See here for a list of zip codes and full details on our delivery services.

No-contact Curbside Pickup 
We offer free in-store pickup at our retail store at 3132 Lake Avenue in Wilmette, IL. You will receive an email when your order is ready for pickup within 3-5 days. Once you receive this email, please pick up the items within 72 hours.

  
Returns 
Returns accepted within 14 days by replying directly to our order confirmation email. Refunds issued only in original form of payment.

Delivery
We deliver products within a zone around the Chicagoland.

Delivery zone includes the North Shore Suburbs North up to Winthrop Harbor and Wauconda; North Side of Chicago to downtown and Southwest to Oak Park. See here for a list of zip codes and full details on our delivery services.

No-contact Curbside Pickup 
We offer free in-store pickup at our retail store at 3132 Lake Avenue in Wilmette, IL. You will receive an email when your order is ready for pickup within 3-5 days. Once you receive this email, please pick up the items within 72 hours.

  
Returns 
Returns accepted within 14 days by replying directly to our order confirmation email. Refunds issued only in original form of payment.

Delivery
We deliver products within a zone around the Chicagoland.

Delivery zone includes the North Shore Suburbs North up to Winthrop Harbor and Wauconda; North Side of Chicago to downtown and Southwest to Oak Park. See here for a list of zip codes and full details on our delivery services.

No-contact Curbside Pickup 
We offer free in-store pickup at our retail store at 3132 Lake Avenue in Wilmette, IL. You will receive an email when your order is ready for pickup within 3-5 days. Once you receive this email, please pick up the items within 72 hours.

  
Returns 
Returns accepted within 14 days by replying directly to our order confirmation email. Refunds issued only in original form of payment.

Delivery
We deliver products within a zone around the Chicagoland.

Delivery zone includes the North Shore Suburbs North up to Winthrop Harbor and Wauconda; North Side of Chicago to downtown and Southwest to Oak Park. See here for a list of zip codes and full details on our delivery services.

No-contact Curbside Pickup 
We offer free in-store pickup at our retail store at 3132 Lake Avenue in Wilmette, IL. You will receive an email when your order is ready for pickup within 3-5 days. Once you receive this email, please pick up the items within 72 hours.

  
Returns 
Returns accepted within 14 days by replying directly to our order confirmation email. Refunds issued only in original form of payment.

Delivery
We deliver products within a zone around the Chicagoland.

Delivery zone includes the North Shore Suburbs North up to Winthrop Harbor and Wauconda; North Side of Chicago to downtown and Southwest to Oak Park. See here for a list of zip codes and full details on our delivery services.

No-contact Curbside Pickup 
We offer free in-store pickup at our retail store at 3132 Lake Avenue in Wilmette, IL. You will receive an email when your order is ready for pickup within 3-5 days. Once you receive this email, please pick up the items within 72 hours.

  
Returns 
Returns accepted within 14 days by replying directly to our order confirmation email. Refunds issued only in original form of payment.

Delivery
We deliver products within a zone around the Chicagoland.

Delivery zone includes the North Shore Suburbs North up to Winthrop Harbor and Wauconda; North Side of Chicago to downtown and Southwest to Oak Park. See here for a list of zip codes and full details on our delivery services.

No-contact Curbside Pickup 
We offer free in-store pickup at our retail store at 3132 Lake Avenue in Wilmette, IL. You will receive an email when your order is ready for pickup within 3-5 days. Once you receive this email, please pick up the items within 72 hours.

  
Returns 
Returns accepted within 14 days by replying directly to our order confirmation email. Refunds issued only in original form of payment.

Delivery
We deliver products within a zone around the Chicagoland.

Delivery zone includes the North Shore Suburbs North up to Winthrop Harbor and Wauconda; North Side of Chicago to downtown and Southwest to Oak Park. See here for a list of zip codes and full details on our delivery services.

No-contact Curbside Pickup 
We offer free in-store pickup at our retail store at 3132 Lake Avenue in Wilmette, IL. You will receive an email when your order is ready for pickup within 3-5 days. Once you receive this email, please pick up the items within 72 hours.

  
Returns 
Returns accepted within 14 days by replying directly to our order confirmation email. Refunds issued only in original form of payment.

Delivery
We deliver plants within a zone around the Chicagoland. As plants are perishable, we take care to deliver them by hand using our own vehicles.

Delivery zone includes the North Shore Suburbs North up to Winthrop Harbor and Wauconda; North Side of Chicago to downtown and Southwest to Oak Park. See here for a list of zip codes and full details on our delivery services.

No-contact Curbside Pickup 
We offer free in-store pickup at our retail store at 3132 Lake Avenue in Wilmette, IL. You will receive an email when your order is ready for pickup within 3-5 days. Once you receive this email, please pick up the items within 72 hours.

  
Returns 
Returns accepted within 14 days by replying directly to our order confirmation email. Refunds issued only in original form of payment.

Delivery
We deliver plants within a zone around the Chicagoland. As plants are perishable, we take care to deliver them by hand using our own vehicles.

Delivery zone includes the North Shore Suburbs North up to Winthrop Harbor and Wauconda; North Side of Chicago to downtown and Southwest to Oak Park. See here for a list of zip codes and full details on our delivery services.

No-contact Curbside Pickup 
We offer free in-store pickup at our retail store at 3132 Lake Avenue in Wilmette, IL. You will receive an email when your order is ready for pickup within 3-5 days. Once you receive this email, please pick up the items within 72 hours.

  
Returns 
Returns accepted within 14 days by replying directly to our order confirmation email. Refunds issued only in original form of payment.

Delivery
We deliver plants within a zone around the Chicagoland. As plants are perishable, we take care to deliver them by hand using our own vehicles.

Delivery zone includes the North Shore Suburbs North up to Winthrop Harbor and Wauconda; North Side of Chicago to downtown and Southwest to Oak Park. See here for a list of zip codes and full details on our delivery services.

No-contact Curbside Pickup 
We offer free in-store pickup at our retail store at 3132 Lake Avenue in Wilmette, IL. You will receive an email when your order is ready for pickup within 3-5 days. Once you receive this email, please pick up the items within 72 hours.

  
Returns 
Returns accepted within 14 days by replying directly to our order confirmation email. Refunds issued only in original form of payment.

Delivery
We deliver plants within a zone around the Chicagoland. As plants are perishable, we take care to deliver them by hand using our own vehicles.

Delivery zone includes the North Shore Suburbs North up to Winthrop Harbor and Wauconda; North Side of Chicago to downtown and Southwest to Oak Park. See here for a list of zip codes and full details on our delivery services.

No-contact Curbside Pickup 
We offer free in-store pickup at our retail store at 3132 Lake Avenue in Wilmette, IL. You will receive an email when your order is ready for pickup within 3-5 days. Once you receive this email, please pick up the items within 72 hours.

  
Returns 
Returns accepted within 14 days by replying directly to our order confirmation email. Refunds issued only in original form of payment.

Delivery
We deliver plants within a zone around the Chicagoland. As plants are perishable, we take care to deliver them by hand using our own vehicles.

Delivery zone includes the North Shore Suburbs North up to Winthrop Harbor and Wauconda; North Side of Chicago to downtown and Southwest to Oak Park. See here for a list of zip codes and full details on our delivery services.

No-contact Curbside Pickup 
We offer free in-store pickup at our retail store at 3132 Lake Avenue in Wilmette, IL. You will receive an email when your order is ready for pickup within 3-5 days. Once you receive this email, please pick up the items within 72 hours.

  
Returns 
Returns accepted within 14 days by replying directly to our order confirmation email. Refunds issued only in original form of payment.

Delivery
We deliver products within a zone around the Chicagoland.

Delivery zone includes the North Shore Suburbs North up to Winthrop Harbor and Wauconda; North Side of Chicago to downtown and Southwest to Oak Park. See here for a list of zip codes and full details on our delivery services.

No-contact Curbside Pickup 
We offer free in-store pickup at our retail store at 3132 Lake Avenue in Wilmette, IL. You will receive an email when your order is ready for pickup within 3-5 days. Once you receive this email, please pick up the items within 72 hours.

  
Returns 
Returns accepted within 14 days by replying directly to our order confirmation email. Refunds issued only in original form of payment.

Delivery
We deliver products within a zone around the Chicagoland.

Delivery zone includes the North Shore Suburbs North up to Winthrop Harbor and Wauconda; North Side of Chicago to downtown and Southwest to Oak Park. See here for a list of zip codes and full details on our delivery services.

No-contact Curbside Pickup 
We offer free in-store pickup at our retail store at 3132 Lake Avenue in Wilmette, IL. You will receive an email when your order is ready for pickup within 3-5 days. Once you receive this email, please pick up the items within 72 hours.

  
Returns 
Returns accepted within 14 days by replying directly to our order confirmation email. Refunds issued only in original form of payment.

Delivery
We deliver products within a zone around the Chicagoland.

Delivery zone includes the North Shore Suburbs North up to Winthrop Harbor and Wauconda; North Side of Chicago to downtown and Southwest to Oak Park. See here for a list of zip codes and full details on our delivery services.

No-contact Curbside Pickup 
We offer free in-store pickup at our retail store at 3132 Lake Avenue in Wilmette, IL. You will receive an email when your order is ready for pickup within 3-5 days. Once you receive this email, please pick up the items within 72 hours.

  
Returns 
Returns accepted within 14 days by replying directly to our order confirmation email. Refunds issued only in original form of payment.

Delivery
We deliver products within a zone around the Chicagoland.

Delivery zone includes the North Shore Suburbs North up to Winthrop Harbor and Wauconda; North Side of Chicago to downtown and Southwest to Oak Park. See here for a list of zip codes and full details on our delivery services.

No-contact Curbside Pickup 
We offer free in-store pickup at our retail store at 3132 Lake Avenue in Wilmette, IL. You will receive an email when your order is ready for pickup within 3-5 days. Once you receive this email, please pick up the items within 72 hours.

  
Returns 
Returns accepted within 14 days by replying directly to our order confirmation email. Refunds issued only in original form of payment.

• Delivery zone includes the North Shore Suburbs North up to Winthrop Harbor and Wauconda; North Side of Chicago to downtown and Southwest to Oak Park. See here for a list of zip codes.
• For plant material not planted by Chalet, there is a 1-year, 50% merchandise credit guarantee. 

Planting

• To add Chalet's Planting Service, standard pricing is equal to the plants' retail price.  (minimum planting fee is $75) 
• Fees do not include tree or stump removal.
• Larger orders may require separate labor quote. Plantings carry a 1-year full guarantee. However, there is no guarantee for container or planter plantings as they are difficult to overwinter. 

  
No-contact Curbside Pickup 

We offer free in-store pickup at our retail store at 3132 Lake Avenue in Wilmette, IL. Orders usually take about 4 hours to prepare. You will receive an email when your order is ready for pickup. Once you receive this email please pick up the items within 72 hours.

Delivery
We deliver plants within a zone around the Chicagoland. As plants are perishable, we take care to deliver them by hand using our own vehicles.

Delivery zone includes the North Shore Suburbs North up to Winthrop Harbor and Wauconda; North Side of Chicago to downtown and Southwest to Oak Park. See here for a list of zip codes and full details on our delivery services.

No-contact Curbside Pickup 
We offer free in-store pickup at our retail store at 3132 Lake Avenue in Wilmette, IL. You will receive an email when your order is ready for pickup within 3-5 days. Once you receive this email, please pick up the items within 72 hours.

  
Returns 
Returns accepted within 14 days by replying directly to our order confirmation email. Refunds issued only in original form of payment.

Delivery
We deliver products within a zone around the Chicagoland.

Delivery zone includes the North Shore Suburbs North up to Winthrop Harbor and Wauconda; North Side of Chicago to downtown and Southwest to Oak Park. See here for a list of zip codes and full details on our delivery services.

No-contact Curbside Pickup 
We offer free in-store pickup at our retail store at 3132 Lake Avenue in Wilmette, IL. You will receive an email when your order is ready for pickup within 3-5 days. Once you receive this email, please pick up the items within 72 hours.

  
Returns 
Returns accepted within 14 days by replying directly to our order confirmation email. Refunds issued only in original form of payment.

Delivery
We deliver products within a zone around the Chicagoland.

Delivery zone includes the North Shore Suburbs North up to Winthrop Harbor and Wauconda; North Side of Chicago to downtown and Southwest to Oak Park. See here for a list of zip codes and full details on our delivery services.

No-contact Curbside Pickup 
We offer free in-store pickup at our retail store at 3132 Lake Avenue in Wilmette, IL. You will receive an email when your order is ready for pickup within 3-5 days. Once you receive this email, please pick up the items within 72 hours.

  
Returns 
Returns accepted within 14 days by replying directly to our order confirmation email. Refunds issued only in original form of payment.