Delivery
We deliver outdoor plants within a zone around the Chicagoland. As plants are perishable, we take care to deliver them by hand using our own vehicles.
Returns
Returns accepted within 14 days by replying directly to our order confirmation email. Refunds issued only in original form of payment.
We deliver outdoor plants within a zone around the Chicagoland. As plants are perishable, we take care to deliver them by hand using our own vehicles.
- Delivery zone includes the North Shore Suburbs North up to Winthrop Harbor and Wauconda; North Side of Chicago to downtown and Southwest to Oak Park. See here for a list of zip codes.
- For plant material not planted by Chalet, there is a 1-year, 50% merchandise credit guarantee.
Planting
- To add Chalet's Planting Service, standard pricing is 50% of the plants' retail price. (minimum planting fee is $75)
- Right now, our normal delivery fee of $50 is waived for orders over $250.
- Fees do not include tree or stump removal.
- Larger orders may require separate labor quote. Plantings carry a 1-year full guarantee. However, there is no guarantee for container or planter plantings as they are difficult to overwinter.
No-contact Curbside Pickup
We offer free in-store pickup at our retail store at 3132 Lake Avenue in Wilmette, IL. Orders usually take about 4 hours to prepare. You will receive an email when your order is ready for pickup. Once you receive this email please pick up the items within 72 hours.
Returns
Returns accepted within 14 days by replying directly to our order confirmation email. Refunds issued only in original form of payment.
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