You Deserve It 2021 - 2

Returns accepted within 14 days with receipt (e-mail confirmation). Refunds issues only in original tender. Please no returns on sale, holiday, altered, or special order merchandise. Returns without a receipt receive store credit at the lowest price offered. Thank you! Annuals, perennials, roses, specialty and indoor plants carry no guarantee.

Delivery

We deliver outdoor plants within a zone around the Chicagoland. Currently, we are offering free delivery over $200, otherwise a $20 fee will be assessed. As plants are perishable, we take care to deliver them by hand using our own vehicles.

Delivery zone includes the North Shore Suburbs North up to Winthrop Harbor and Wauconda; North Side of Chicago to downtown and Southwest to Oak Park. See here for a list of zip codes.

No-contact Curbside Pickup 

We offer free in-store pickup at our retail store at 3132 Lake Avenue in Wilmette, IL. Orders usually take about 4 hours to prepare. You will receive an email when your order is ready for pickup. Once you receive this email please pick up the items within 72 hours.

Returns

Returns accepted within 14 days by replying directly to our order confirmation email. Refunds issued only in original form of payment.

Returns accepted within 14 days with receipt (e-mail confirmation). Refunds issues only in original tender. Please no returns on sale, holiday, altered, or special order merchandise. Returns without a receipt receive store credit at the lowest price offered. Thank you! Annuals, perennials, roses, specialty and indoor plants carry no guarantee.

• Delivery zone includes the North Shore Suburbs North up to Winthrop Harbor and Wauconda; North Side of Chicago to downtown and Southwest to Oak Park. See here for a list of zip codes.
• For plant material not planted by Chalet, there is a 1-year, 50% merchandise credit guarantee.

Planting

• To add Chalet's Planting Service, standard pricing is 50% of the plants' retail price. 
• Right now, our normal delivery fee of $25 is waived for orders over $250. 
• Fees do not include tree or stump removal.
• Larger orders may require separate labor quote. Plantings carry a 1-year full guarantee. However, there is no guarantee for container or planter plantings as they are difficult to overwinter. 

  
No-contact Curbside Pickup 

We offer free in-store pickup at our retail store at 3132 Lake Avenue in Wilmette, IL. Orders usually take about 4 hours to prepare. You will receive an email when your order is ready for pickup. Once you receive this email please pick up the items within 72 hours.